Shipping & Refunds

SHIPPING POLICY

Please note freight costs apply to selected orders and will be added to your shopping cart on checkout.

 

Pricing below includes GST for Australian delivery and excludes GST for International delivery.

Australian Delivery

  • Starting at $12.10 (Bottle or twin Pack)

International Delivery

  • Orders under $50.00 freight is $19.95

  • Orders between $50.01 & $99.99 freight is $29.95

  • Orders over $100.00 freight is $39.95

Delivery deadlines are indicated as accurately as possible. We are not responsible for 3rd party delays, such as freight company delays, natural weather events, peak freight periods and a country’s customs (export/import) clearance requirements. No damages or compensation will be payable in the event of delivery deadlines being exceeded. However, if the product has not been delivered 21 days after the delivery date indicated and this is due for any reason other than force majeure, the purchase may then be cancelled and you may be refunded the price paid to the exclusion of any other damages or compensation (provided the delay is not contributed to by you). We are also not responsible for any customs charges or other additional fees associated with the delivery of your order. For any assistance with delivery information, please contact us via email at customerservice@petroniowines.com.au

REFUND POLICY

Please choose your items carefully – we want you to enjoy your product as soon as you receive your order.

To return an item, please contact us via Email at customerservice@petroniowines.com.au so we can provide you with relevant documentation to return items.

If you have selected the wrong product and would like to exchange it for a different product Petronio Wines is happy to do so. All shipping costs for exchanges will be at the customers expense. 

Products must be returned within 30 days of order date. Once approved for return we will credit your original method of payment, excluding the delivery fee. The delivery fee will be credited if the product delivered is faulty, or does not match what you have ordered.

We suggest returning your item(s) by Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.

If an item is faulty or damaged on arrival, please contact our Customer Support team for assistance.